Refund policy

Honety Return and Refund Policy

At Honety, we are committed to ensuring your satisfaction with every purchase. If you experience any issues with your order or are unhappy with your purchase, we’ve designed a straightforward return and refund process to make things right. Please review our policy below for complete details:

1. Return Policy

  • Eligibility for Returns:

    • Items must be returned within 7 days of receiving your package.

    • To qualify for a return, the item must be in its original condition, unused, unwashed, and with all original packaging and tags intact.

  • Conditions for Returns:

    • Returns are only accepted for items with issues such as manufacturing defects, incorrect items sent, or dissatisfaction with the product quality.

    • Items that have been altered, damaged, or show signs of wear and tear not caused by Honety will not be eligible for a return.

  • Process for Returning Items:

    1. Contact our customer service team at honetyshop@gmail.com to initiate the return process.

    2. Provide your order number, proof of purchase, and photos of the item (if applicable).

    3. Our team will provide a return authorization and shipping instructions.

    4. Once your return is approved, please ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is damaged or incorrect.

2. Refund Policy

  • Eligibility for Refunds:

    • Refunds will be issued for items that are lost, damaged during shipping, or returned in accordance with our return policy.

  • Process for Refunds:

    1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

    2. Approved refunds will be processed within 5-7 business days and credited to your original payment method.

    3. For lost or damaged orders, refunds will be issued after verification of the issue.

  • Non-Refundable Situations:

    • Shipping fees are non-refundable unless the return is due to an error on our part.

    • Items marked as final sale or non-returnable cannot be refunded.

3. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us immediately at shop@honety.com with:

    • Your order number.

    • A detailed description of the issue.

    • Clear photos of the damaged or defective item.

  • We will work to resolve the issue promptly, either by offering a replacement or issuing a refund.

4. Lost Orders

  • If your package is lost during transit, please reach out to us at shop@honety.com. We will investigate the issue and process a refund or replacement once confirmed.

5. Exceptions and Exclusions

  • Timeframe Exceptions: Requests for returns or refunds made beyond the 7-day window will not be accepted.

  • Exclusions: Gift cards, custom or personalized items, and items explicitly marked as non-returnable are not eligible for returns or refunds.

6. Contact Us

If you have any questions about our Return and Refund Policy or need assistance, please don’t hesitate to contact us at:

  • Email: shop@honety.com

We’re here to help and ensure your experience with Honety is a positive one!